The Surface Pro Case provied by Mercy MUST stay on the device AT ALL TIMES!
Surface Pens and Chargers
Make sure your Surface Pen and Charger are clearly labeled with your name!!  If lost or left behind in the classroom it can easily be returned to you. 


How to Check and 
Run Updates
Why should we do that? 
Running Updates help your battery last longer and your device will run better overall!
  • Plug-in your device (power must be at least 40%)
  • Click on the Windows button in the bottom left corner.
  • Click Settings (the gear image)
  • Select Update & Security
  • Click Check for Updates (may also have the option to check online for updates from Microsoft Update – do that also!)
  • If you have updates, let them download and install.
    • Note - updates will not load if you have your device in battery saver mode.
  • Do not disturb the device while the updates are running.  Depending on the updates they may take several minutes.
  • Restart your device if prompted to do so.

Run updates on a regular basis, you can check each night after plug it in to charge. 




Watch the short video linked above to personalize your device if you are left-handed.


How to Clear Browsing History in Chrome

How to Clear Browsing Data.mp4

Once cleared.....Close then Restart Chrome.






Surface Pro Troubleshooting:
WiFi won't connect?
    1. Click the Wifi icon in the lower right of the taskbar. Disconnect from wifi.  Wait a few seconds, then reconnect.  
    2. If the step above didn't work, Restart your computer.  Click the Windows button, power, then restart.
The device just not working properly?  
    1. Restart your device.  Click Window button (in the lower-left corner), power then restart.  
    2. Still not working correctly?  Click the Windows button, power then shut down.  Wait a minute or so and turn on your device.
    3. Did neither of those above options work?  Look for Updates and Run them if indicated.
    4. Still didn't work? Do a forced shut down by holding down the power button for a full 20 seconds.  Release, wait a few seconds then turn your device back on.  
    5. If you still are having issues, see the Tech Dept.
The keyboard is connected but not working:
  1. Carefully disconnect the keyboard from your Surface, then reconnect it.  Most of the time this corrects the problem.
  2. If that didn't work: Restart your device.  Click Window button (in lower left corner), power then restart.  



YouTube Channel Series
on how 
You can be a Surface Pro!

Check out these short videos designed to help you to get productive with your Surface Pro. 
New videos are released each week.
Click the link below: