How to Check for and 
Run Updates

  • Click on the Windows button in the bottom left corner
  • Click Settings (the gear image)
  • Select Update & Security
  • Click Check for Updates
  • If you have updates, let them download and install 
    • Note - updates will not load if you have your device in battery saver mode
  • Do not disturb the device while the updates are running.  Depending on the updates they could take several minutes.
You can do this on a nightly basis.  It will help your battery last longer and your device run more smoothly!

How to Clear Browsing History (Cache)
What is Cache, Cookies, and History and 
Why Should You Clear it...

How to clear browsing data.mp4

Each time you access a file through your web browser (Internet Explorer, Firefox, Chrome, etc), the browser caches (i.e., stores) it so it doesn't have to keep retrieving the same files or images from the remote web site each time you click Back or Forward. You should periodically clear the cache to allow your browser to function more efficiently.

A cookie is a file created by a web browser, at the request of a web site, that is stored on a computer. These files typically store user-specific information such as selections in a form, shopping cart contents, or authentication data. Browsers will normally clear cookies that reach a certain age, but clearing them manually may solve problems with web sites or your browser.

A browser's history is a log of sites that you visit. When you press a browser's Back button, you are moving back one entry in the history log. Browsers will normally clear history at regular intervals, but you may want to clear it manually for privacy reasons.

Surface Pens and Chargers
Reminder for Second Semester:
Check to make sure your Surface Pen and Charger are clearly labeled with your name. If lost or left behind they can easily be returned to you. 

YouTube Channel Series
on how 
You can be a Surface Pro!

Check out these short videos designed to help you to get productive with your Surface Pro. 
New videos are released each week.
Click the link below:

Update to Login Procedure
You no longer need to type in your full Mercy email as your username.  Just use your first initial, last initial and student number.  Followed by your password.

Surface Pro 3 Troubleshooting:
  1. Wifi won't connect?
    1. Click Wifi icon in lower right of taskbar. Disconnect from wifi.  Wait a few seconds, then reconnect.  
    2. If the step above didn't work, Restart your computer.  Click the Windows button, power, then restart.
  2. Device just not working properly?  
    1. Restart your device.  Click Window button (in lower left corner), power then restart.  
    2. Still not working correctly?  Click Windows button, power then shut down.  Wait a minute or so and turn on you device.
    3. Neither of those above options work?  Do a forced shut down by holding down the power button for a full 20 seconds.  Release, wait a few seconds then turn your device back on.  
    4. If you still are having issues, see a tech team member.
  3. Keyboard that is connected but not working
First: Disconnect your Surface from the keyboard, then reconnect it . Most of the time this corrects the problem.
If that doesn't work than:
  1. Hold down the Volume UP and Power Button at same time for 10 second and let go.
  2. Surface will power up in BIOS mode - click on Exit Set up
  3. Click Yes
  4. The keyboard should now work.