*There currently is a Cumulative Update that needs to run.  You may notice random problems with your device or pen.  See below:

How to Check and Run Updates

  • Click on the Windows button in the bottom left corner
  • Click Settings (the gear image)
  • Select Update & Security
  • Click Check for Updates
  • If you have updates, let them download and install 
    • Note - updates will not load if you have your device in battery saver mode.
You should do this regularly, it is great for your device!

Helpful Links for 
Getting to Know Your New Device:

YouTube Channel Series
on how 
You can be a Surface Pro!

Check out these short videos designed to help you to get productive with your Surface Pro. 
New videos are released each week.
Click the link below:

Update to Login Procedure
You no longer need to type in your full Mercy email as your username.  Just use your first initial, last initial and student number.  Followed by your password.

Surface Pro 3 Troubleshooting:
  1. Wifi won't connect?
    1. Click Wifi icon in lower right of taskbar. Disconnect from wifi.  Wait a few seconds, then reconnect.  
    2. If the step above didn't work, Restart your computer.  Click the Windows button, power, then restart.
  2. Device just not working properly?  
    1. Restart your device.  Click Window button (in lower left corner), power then restart.  
    2. Still not working correctly?  Click Windows button, power then shut down.  Wait a minute or so and turn on you device.
    3. Neither of those above options work?  Do a forced shut down by holding down the power button for a full 20 seconds.  Release, wait a few seconds then turn your device back on.  
    4. If you still are having issues, see a tech team member.
  3. Keyboard that is connected but not working
First: Disconnect your Surface from the keyboard, then reconnect it . Most of the time this corrects the problem.
If that doesn't work than:
  1. Hold down the Volume UP and Power Button at same time for 10 second and let go.
  2. Surface will power up in BIOS mode - click on Exit Set up
  3. Click Yes
  4. The keyboard should now work.