Helpful Links for 
Getting to Know Your New Device:

How to Pair the Surface Pro 3 Pen

Step 1:    Go to Start Windows logo, and select Settings > Devices > Bluetooth.

Step 2:    Make sure Bluetooth is On. (If Surface Pen happens to appear in the list of discovered devices, select it and select Remove device.)

Step 3:    Hold down the top button of the pen (purple) for about seven seconds, until the light in the middle of the pen clip starts to flash, then release.Surface Pen light and top button

Step 4:    When the pen appears in the list of Bluetooth devices, select it and select Pair.

Surface Pro 3 Troubleshooting:

  1. Wifi won't connect?
    1. Click Wifi icon in lower right of taskbar. Disconnect from wifi.  Wait a few seconds, then reconnect.  
    2. If the step above didn't work, Restart your computer.  Click the Windows button, power, then restart.
  2. Device just not working properly?  
    1. Restart your device.  Click Window button (in lower left corner), power then restart.  
    2. Still not working correctly?  Click Windows button, power then shut down.  Wait a minute or so and turn on you device.
    3. Neither of those above options work?  Do a forced shut down by holding down the power button for a full 20 seconds.  Release, wait a few seconds then turn your device back on.  
    4. If you still are having issues, see a tech team member.
  3. Keyboard that is connected but not working
First: Disconnect your Surface from the keyboard, then reconnect it . Most of the time this corrects the problem.
If that doesn't work than:
  1. Hold down the Volume UP and Power Button at same time for 10 second and let go.
  2. Surface will power up in BIOS mode - click on Exit Set up
  3. Click Yes
  4. The keyboard should now work.